Refund Policy

At RobotX, we strive to provide high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below for details.

– Eligibility for Refunds

You may request a refund under the following conditions:

1. Damaged or Defective Items:

   • If the item you received is damaged or defective.

2. Incorrect Items:

   • If the wrong item was shipped to you.

3. Unopened and Unused Items:

   • If you change your mind and the item is returned in its original, unopened, and unused condition.

4. Workshops and Services:

   • Refund requests for workshops must be submitted at least 7 days before the workshop start date. Refunds for missed workshops or cancellations within 7 days of the start date are not eligible.

5. Service Subscriptions:

   • Refund requests for subscriptions must be submitted within 7 days of purchase if no services have been utilized.

– Non-Refundable Items

The following items are not eligible for a refund:

1. Downloadable software, e-books, or digital courses that have been accessed or downloaded.

2. Items on sale or marked as final clearance.

3. Customized or personalized items.

4. Gift cards.

5. Workshops or services that have already been attended or utilized.

– Refund Process

To request a refund:

1. Contact Us:

   • Email us at shop@robotxworkshops.tech within 14 days of receiving your item. Include your order number, a description of the issue, and, if applicable, photos of the damaged or defective product.

2. Approval Process:

   • Our team will review your request and respond within 2-3 business days. If approved, you will receive instructions on how to return the item or proceed with the refund.

3. Return the Item:

   • Ship the item back to us within 14 days of approval. Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refund Issuance:

   • Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.

– Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

1. Check with your bank or credit card company as processing times may vary.
2. If you still have not received your refund, contact us at shop@robotxworkshops.tech.

– Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at shop@robotxworkshops.tech.

– Shipping Costs

• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• Shipping costs are non-refundable unless the return is due to our error.